Car Breakdown Assistance Program

The Company has arranged through the Third Party Emergency Assistance Provider, Asia Assistance Network(M) Sdn Bhd (AAN) the exclusive Malaysian marketing and operating arm of Europ Assistance Worldwide Services Pte Ltd to its designated Insureds (hereinafter referred as "Members") to provide the Breakdown Assistance Service Programme. The 24 Hours Emergency Assistance Provider should be contacted to obtain advance approval for breakdown and/or towing services. Failure to do so will invalidate a claim for such cost.

Scope of Services
The Member may contact the 24 hours Alarm Centre to request for the following services.

i) 24 Hours Emergency Towing and Minor Roadside Repairs
In the event that the Named Vehicle is immobilised due to accident or breakdown, the member may contact Europ Assistance 24 hours Alarm Centre for immediate assistance. Should it be deemed possible by Europ Assistance and / or its mechanics to provide Minor Roadside Repair, Europ Assistance shall arrange for such repairs. In the event it is not possible to repair the car on site, Europ Assistance shall arrange for the Named Vehicle to be towed.

Europ Assistance shall organise and pay for the towing and/or labour cost for roadside repair up to a maximum of RM 300.00 per event per vehicle. Toll charges if any shall be borne directly by the Member.

Europ Assistance shall not be responsible for any cost incurred for any spare parts required during Minor Roadside Repairs.

Territorial Limits
Full benefits are given if your Named Vehicle is immobilised anywhere in Peninsular Malaysia excluding all Islands except for Penang, Langkawi and Labuan. In East Malaysia, services shall be available within 25 Km of all the major towns of Kota Kinabalu, Sandakan, Tawau, Sibu, Bintulu, Miri and Kuching.

ii) 'Cashless' Hospital Admission Accidental Medical Expenses
In the event that the Member and / or the passengers are involved in a motor vehicle accident involving the Named Vehicle and requires emergency cashless hospital admission, Europ Assistance upon contact will arrange for the admission guarantee up to a maximum of RM3,000.00 per member and /or passenger per event as defined in the Surgical Bonus Benefits to the participating hospital to facilitate such admission.

(iii) Car Rental Assistance
Europ Assistance shall assist to arrange for car rental in the event of a breakdown or accident involving the Named Vehicle.

(iv) Arrangement for Hotel Accommodation
Europ Assistance shall assist to organise hotel reservation in the event of a breakdown or accident involving the Named Vehicle should hotel accommodation be required at the nearest possible hotel.

(v) Referral to Car Service Centres
The member may contact Europ Assistance to arrange for referral to the nearest repair and service centre for car servicing or repair. Europ Assistance shall also arrange for prior appointment if so required.

(vi) Referral to Doctors and Hospitals
If the member and/or passengers should fall ill whilst on the road, and require medical attention, Europ Assistance shall assist to refer to the nearest hospital or clinic.

(vii) Legal Assistance
In the event following an accident of the Named Vehicle and legal assistance is required, Europ Assistance shall assist to refer to a local legal practitioner within the geographical limits.

(viii) Emergency Message Transmission
In the event of an emergency following breakdown or accident involving the Named Vehicle, Europ Assistance shall endeavour to keep the member's next of kin informed.

All costs incurred in respect of Section (iii) to (vii) shall be borne by the Insured, driver and/or passengers.

Elligibility : Persons aged between 17 years to 70 years.



EXCLUSIONS FOR CAR BREAKDOWN ASSISTANCE PROGRAM

The Car Breakdown Assistance benefits shall be rendered to the named vehicle only. AAN shall not be required to provide its services in respect of or under the following circumstances: