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What to do in the event of a motor accident or theft

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Keep calm and avoid any arguments.

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Be courteous

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Do not admit liability, negotiate or offer compensation to any third party

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Lodge a police report within 24 hour

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Notify your Insurer immediately

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Arrange to send your damaged vehicle to the nearest authorized panel workshop

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Note down the following particulars in respect of the third party :

a)	vehicle number(s)
b	name of Insurers ( Insurance Company) and their policy numbers, if possible
c)	driver's particulars
d)	witness’s particulars
e)	make a rough diagram of the accident scene

Documentation required for claiming purposes:

For Damage To Your Vehicle
For Theft of Vehicle
Windscreen Claim
Claims Received from Third Parties

For Damage To Your Vehicle

•	Claim Form
•	Police Report
•	Registration Card (copy)
•	Road Tax Disc (copy)
•	Driver's license and IC (copy)
•	Vehicle owner's driving license and IC (copy)
•	Workshop estimate for repairs
•	Hire purchase agreement where applicable (copy)

For Theft of Vehicle

•	Claim Form
•	Police Report
•	Registration Card (copy)
•	Policy and Certificate of Insurance
•	Letter of release from the Finance Company, where applicable
•	JPJ K3 duly signed ( 2 sets)
•	Full set of keys to vehicle
•	Insured's IC (copy) for Individuals, Sole-Proprietorship and Partnership) OR Certified Copy of Memorandum & Article of Association (for Limited Company)

For Windscreen Claim

•	Claim Form
•	Photographs Of The Damaged Windscreen and Vehicle
•	Cash bill / Replacement Invoice
•	Registration Card (copy)

For Claims Received from Third Parties

•	Notice of Accident
•	Police report
•	Police Sketch Plan with Key
•	Driver's License and IC (copy)
•	Registration Card and Road Tax (copy)
•	Correspondence received from Third Party Claimant / Their Solicitors