Motor Claims

Claim services for vehicle damage, theft, third party property damage and others.

Introduction

Here are the general guidelines to adopt in the event of a possible claim happening:

 

  • To lodge a police report within 24 hours from the time of the accident.
  • To notify us of the accident as soon as possible.
  • Arrange to send your damaged vehicle to the nearest authorised panel workshop.
  • All correspondence received from third parties must be forwarded to our company.
  • Do not admit liability and do not negotiate or offer compensation to any third party.

 

Notice to Private Car Comprehensive Policyholders

 

Documentation required for claims purposes:

  • Duly signed and completed Motor Accident Claim Form.
  • Copy of insurance policy schedule / cover note.
  • Police report.
  • Copy of updated registration card (both sides).
  • Copy of road tax disc.
  • Copy of Insured's identity card.
  • Copy of Form 9 or 13, for company-owned vehicle.
  • Copy of driver’s identity card and driving license.
  • Workshop estimate for repairs.

 

Download the following listing to find out more

Documentation required for claims purposes:

  • Duly signed and completed Motor Accident Claim Form.
  • Copy of insurance policy schedule / cover note.
  • Police report.
  • Copy of updated registration card (both sides).
  • Copy of road tax disc.
  • Copy of Insured's identity card.
  • Copy of Form 9 or 13, for company-owned vehicle.
  • Copy of driver's identity card and driving license.
  • Copy of duly signed ODKFK declaration form.
  • Copy of all third parties' police reports.
  • Police investigation outcome.
  • JPJ search of third party vehicle / Third party vehicle's insurance information.
  • Workshop estimate for repairs.

*You may make a claim under this claim type provided always that the third party vehicle is insured, identifiable, and / or not a vehicle used for carriage of passengers for hire or reward (e.g. taxis, hire cars, public buses, and others), not a vehicle insured by non-Malaysian insurers, and there is no personal injury claim involved.

 

Download the following listing to find out more.

Documentation required for claims purposes:

  • Duly signed and completed Motor Vehicle Theft Claim Form.
  • Copy of insurance policy schedule / cover note.
  • Police report.
  • Copy of updated registration card (both sides).
  • Copy of road tax disc.
  • Copy of Insured's identity card.
  • Copy of Form 9 or 13, for company-owned vehicle.
  • Copy of driver's identity card and driving license.
  • Copy of Hire Purchase Agreement, if any.

 

Documentation required for claims purposes:

  • Duly signed and completed Windscreen Claim Form.
  • Copy of insurance policy schedule / cover note.
  • Police report (If you repair / replace the windscreen outside of the panel Windscreen Repairs and Replacement Centres or, outside of our panel of collision repair workshops or DRS Quality workshops)
  • Copy of updated registration card (both sides).
  • Copy of road tax disc.
  • Copy of Insured's identity card.
  • Copy of Form 9 or 13, for company-owned vehicle.
  • Copy of driver's identity card and driving license.
  • Original photographs before & after repair of damaged windscreen with imprint date (must show the full view of the vehicle, a close-up view of the damaged windscreen, manufacturer of the glass, and the damaged windscreen removed from the vehicle).
  • Original repairer's bill / receipt.
  • Payment authorisation letter to repairer.
  • Tinted bill and warranty card for previous and new replacement (if the insured vehicle was fitted with tinted film at time of loss).

 

Download the following listing to find out more.

Documentation required for claims purposes:

  • Duly signed and completed Motor Accident Claim Form.
  • Copy of insurance policy schedule / cover note.
  • Police report.
  • Copy of updated registration card (both sides).
  • Copy of road tax disc.
  • Copy of Insured's identity card.
  • Copy of Form 9 or 13, for company-owned vehicle.
  • Copy of driver's identity card and driving license.
  • All correspondence from third party / third party solicitor.

 

Download the following listing to find out more.