Rakan Auto

Our 24-hour call centre is available round the clock should you require emergency roadside services. We provide emergency towing services following an accident and emergency breakdown and minor roadside repair service.

Introduction

We provide Rakan Auto service to our comprehensive motor insurance policyholders that offers 24-hour emergency roadside assistance.

To enjoy our Rakan Auto benefits, you are required to contact our Rakan Auto 24-hour call centre at 03-7628 3822 / 03-7841 5660 for any emergency roadside assistance.

 

24-hour Emergency Towing Services Following an Accident

In the event of your car being immobilised following an accident, arrangements will be made by our Call Centre with a member of our approved panel workshop nearest to you to tow your car for repairs*.

Towing charges will be imposed should your car be towed to any workshop other than our panel of approved workshops.

 

* Charges incurred for repairs will be claimed under your Private Car Comprehensive Policy. 

 

24-hour Emergency Breakdown and Minor Roadside Repair Services

Should your car break down, our Call Centre will arrange for roadside repairs and if that cannot be carried out, arrangements can be made to tow your car to an approved workshop for repairs.

We will bear the cost of up to RM300 per incident for towing and labour cost for roadside repairs. Cost of parts and toll charges are excluded, and must be settled by the policyholder directly with the workshop.

Car Rental Assistance

Should you require a replacement car in the event of your car being immobilised, our Call Centre can assist to refer you to the nearest car rental company.

 

Arrangement for Hotel Accommodation

Should you need hotel accommodation as a result of a car breakdown, our Call Centre can assist to make hotel reservations for you.

 

Referral to Service Centre

Should you wish to send your car for servicing or repair, our Call Centre can assist to arrange a prior appointment with an appointed service centre nearest to you.

 

Emergency Message Transmission

In the event of an emergency following breakdown or accident involving your vehicle, our Call Centre will endeavour to keep your next of kin informed.

 

Referral to Doctors and Hospitals

Should you happen to fall ill whilst on the road and require medical attention, our Call Centre will assist to refer you to the nearest hospital or clinic.

 

Referral to Legal Assistance

In the event following an accident involving your vehicle and legal assistance is required. Our Call Centre will assist to refer you to a local legal practitioner within the geographical limit.

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