The incumbent will be responsible forexamines desktop claims submitted by repairers; review all report submitted by external adjusters to prevent claims leakages; provides quality (prompt & fair) claims services to meet customers satisfaction; Compliance of all claims processes, procedures, policies and guidelines as stipulated in the Claims Manual and/ or Instruction.
Responsibility:
Responsibility:
- Check and edit the assessment of panel adjusters to ensure its accuracy and identify gaps for corrective actions to be taken.
- Examines desktop claims submitted by repairers ( for OD and Extended Warranty Claims )
- Assess and negotiate with repairers on costs of repair as and when deemed necessary and provide recommendation for approval/settlement.
- Provide technical supports including technical trainings to subordinates , claims handlers and franchise business partners i.e. Honda, Mazda and Tan Chong.
- Handle disputes related to consistency, insufficient of repairs amount and poor workmanship.
- Check and edit the survey report of third party adjusters ( TPPD and TPKFK claims).
- Handle claims in such a way as to maintain the Company’s reputation for high quality service and customers’ satisfactions (speedy and fair dealings).
- Maintain a high closure rate through prompt survey & submission of assessment reports.
- Attend meeting with external adjusters on technical assessment issues.
- To handle the Extended Warranty assessment.
- Performing any other duties / special projects that may be assigned from time to time.
- Candidates should possess a Diploma or Bachelor’s degree in Automotive Engineering or equavalent field.
- Candidates with more than 5 years’ working experience in relevant field are preferred.
- Good command in English.
- Good negotiation skill
- Basic knowledge of computer - Microsoft Works, Excel and Power Point.