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The incumbent will be responsible forexamines desktop claims submitted by repairers; review all report submitted by external adjusters to prevent claims leakages; provides quality (prompt & fair) claims services to meet customers satisfaction; Compliance of all claims processes, procedures, policies and guidelines as stipulated in the Claims Manual and/ or Instruction.

Responsibility:
  • Check and edit the assessment of panel  adjusters to ensure its accuracy and  identify gaps for corrective actions to be taken.
  • Examines desktop claims submitted by repairers ( for OD and Extended Warranty Claims )
  • Assess and negotiate with repairers on costs of repair as and when deemed necessary and provide recommendation for approval/settlement.
  • Provide technical supports including technical trainings  to subordinates , claims handlers and franchise business partners i.e. Honda, Mazda and Tan Chong.
  • Handle disputes related to consistency, insufficient of repairs amount and poor workmanship.
  • Check and edit the survey report of third party adjusters ( TPPD and TPKFK claims).
  • Handle claims in such a way as to maintain the Company’s reputation for high quality service and customers’ satisfactions (speedy and fair dealings).
  • Maintain a high closure rate through prompt survey & submission of assessment reports.
  • Attend meeting with external adjusters on technical assessment issues.
  • To handle the Extended Warranty assessment.
  • Performing any other duties / special projects that may be assigned from time to time.
Requirement : 
  • Candidates should possess a Diploma or Bachelor’s degree in Automotive Engineering or equavalent field.
  • Candidates with more than 5 years’ working experience in relevant field are preferred.
  • Good command in English.
  • Good negotiation skill
  • Basic knowledge of computer - Microsoft Works, Excel and Power Point.