Flood Assistance,
Protection & Claims

Your one-stop flood-related information page.

Assistance

Don’t panic, stay calm. Here's what you should prioritise doing:
 
  1. If you are at home, turn off the main switch to prevent a short circuit and get to higher ground if sharp objects are floating around.
  2. If floodwaters rise around your car, abandon your car and move to higher ground if you can do so safely. Don’t drive into a flooded area as you and your car can be swept away. The same goes for your motorcycle if you are unable to bring it to higher ground.
You can call the following 24-hour hotlines for assistance in the event of a flood:
  • Rakan Auto hotline: 1-800-18-8033 for car breakdown and towing services
  • SOMPO Motorcycle policyholder: 1-300-88-2323 for motorcycle breakdown and towing services
  • Catastrophe Loss Management hotline: 1-800-18-8010 for non-motor policy claims

Please check the Am I Covered? section on the left-side panel for information.

Please check the Claims section on the left-side panel for information.

Please check the Am I Covered? section on the left-side panel for information.

Please check the Essential Tips section on the left-side panel for information.