Introducing the whole new MySOMPO app! Experience seamless convenience to seek roadside assistance - suitable protection or submit claims for you and your family.
Got into an accident? Request for towing with MySOMPO and get RM200 worth of TNG e-Wallet Credit*! As a comprehensive private car motor insurance policyholder, you will not only be able to enjoy the extra peace of mind when requesting roadside assistance but you will also be entitled to redeem one (1) TNG e-Wallet Credit worth RM200 when you submit a request for towing service via MySOMPO due to own vehicle damage caused by accident. This offer is ONLY valid to the policyholder from now until 30 June 2023.
Make the best use of the MySOMPO app now. It is now available for download at Google Play Store and Apple App Store.
*Please read the full Terms and Conditions here or refer to the MySOMPO app FAQ below.
Q: Can I use MySOMPO to request for Roadside Assistance or towing services if I am not a Berjaya Sompo Insurance Policyholder?
A: No. Access to Roadside Assistance and Towing Services is only available to existing Berjaya Sompo Insurance customers.
Q: Is MySOMPO available for download from all mobile operating systems?
A: MySOMPO app is only available for download from the Google Play Store and Apple App Store.
Q: I am encountering difficulty searching for MySOMPO on both the Google Play Store and Apple App Store.
A: This is because your Google settings are configured for overseas locations. To download MySOMPO, consider adjusting your Google locations settings to Malaysia.
Q: Do I need to register to use MySOMPO?
A: Not necessarily but other services are only accessible for Berjaya Sompo Insurance customers for which registration is required.
Q: The location in the Roadside Assistance feature is inaccurate. How can I go about rectifying this?
A: Before requesting Roadside Assistance, you can manually input the address of your current location. If you are unsure about the accuracy of your location, feel free to contact our 24-hour Breakdown Service for Private Car Support at hotline number 1-800-18-8033.
Q: I am unable to request roadside assistance using MySOMPO as there is no internet connection at the breakdown/accident site. What should I do?
A: Feel free to reach out to our 24-hour breakdown Service for Private Car at hotline number 1-800-18-8033.
Q: Can I submit a claim via MySOMPO?
A: Yes, you can. Click here for more info on claims.
Q: What are the minimum requirements for my smartphone to download MySOMPO?
A: For Android, you need Android system version 9 (Pie) and above. Your device must be running a minimum of 3GB RAM with 32GB internal storage. For iOS, minimum iOS system version 2 and above is required and your device must be operating with 2GB RAM with 32 GB internal storage.
Q: Why am I unable to view all the policies I've purchased thus far?
A: MySOMPO will only display policies that are currently active and those that have expired within the last 12 months.
Q: What should I do if I want to amend or renew my policy?
A: Please contact the intermediary/agent whose phone number is provided within each policy displayed in the app.
Q: What should I do if I want to check the policy details for my family members?
A: Kindly advise your family members to individually register in the app to access its features. Please note that policyholders alone can retrieve their own policy details.
Q: Can I register my company as a MySOMPO user?
A: Kindly be aware that at present, only individuals with a valid IC or passport number are eligible to register as MySOMPO users.
Q: Who can I talk to if I need further assistance with MySOMPO?
A: You may contact our customer service call centre at 1-800-88-9933 for more assistance with the app.