General Guidelines
- Make a policy report (for Theft and Vandalism loss)
- Notify Us via MySOMPO app / our Website or reach out to your agent immediately.
- Call Bomba (for fire loss).
- Take photo / video of damaged items.
- Take all reasonable steps to minimise the extent of the loss or damage.
- Do not admit liability, negotiate or offer compensation to any third party.
- Submit the required documents to Us / Agent / Adjuster.
Claims Processes
All Risks, Burglary, Money, Equipment, Fidelity Guarantee, Glass Claims Process
Fast Track Claims (Without Adjuster)
for All Risks, Burglary, Money, Equipment, Glass

Fast Track Claims (With Adjuster)
for All Risks, Burglary, Money, Equipment, Glass

Non-Fast Track Claims (With Adjuster)
for All Risks, Burglary, Money, Equipment, Fidelity Guarantee, Glass

Marine Claim Process

*Give immediate notice of claim to the party (Carriers / Port Authority / Third Party) who may be responsible for the loss
Documents Checklist
Marine Cargo Claims
Required Documents:
- Official Claim Bill.
- Policy / Certificate of Insurance.
- Bill of Lading / Air Waybill with terms and condition on the reverse side.
- Supplier’s Invoice and Packing List.
- Custom Declaration Form.
- Inward / Outward Survey Report.
- Shipping Agent’s Tally Sheets.
- Notice of claim holding the carriers / freight forwarders / or other bailees responsible for the damage / loss and their replies.
- Port Inward and Outward Survey Report or Airlines Discrepancy/Damage Report
- Inspection / Technical / QC Report.
- Repair/Replacement Quotation/Invoice.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Goods in Transit / Marine Inland Transit Claims
Required Documents:
- Police report.
- Purchase invoices / suppliers’ bills.
- Packing list.
- Delivery Order.
- Contract of Carriage / Consignment Note / Transport Agreement.
- Notice of claim holding the carriers / freight forwarders / or other bailees responsible for the damage / loss and their replies.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Fire Claims
Required Documents:
- Completed Claim Form.
- Police report.
- Fire Brigade Report.
- Purchase invoices / receipts / valuation reports in respect of the damaged items / articles.
- Stock records.
- Quotations on the estimated cost of repair to the damaged building and or other properties insured,
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Business Interruption Claims
Required Documents:
- Detailed Statement of Claim.
- Sales Reports.
- Audited Accounts including Detailed Profit and Loss Account.
- Details of Additional Costs Incurred to Mitigate Losses, if any.
- Details of Costs Savings, if any.
- All other information and documentary evidence as we / Appointed Adjusters may require other than the above.
All Risks Claims
Required Documents:
- Completed Claim Form.
- Police report, in the event of a theft or fire.
- Purchase invoices / receipts / valuation reports of the stolen or damaged articles.
- Photographs of damages of the affected items, if available.
- Technical report on the cause and extent of damage, in the event of damage.
- Quotation of repair / replacement of same / similar type and model.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Equipment Claims
Required Documents:
- Completed Equipment Claim Form.
- Technical report confirming the cause/extent of damage.
- Photocopy of driver’s driving license and identity card.
- Quotations on estimated cost of repair / replacement.
- Police report, where applicable.
- Copy of equipment registration card, where applicable.
- Photocopy of hire purchase agreement, where applicable.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Fidelity Guarantee Claims
Required Documents:
- Completed Claim Form.
- Police report.
- Internal investigation report.
- Copy of employment and termination / suspension letter issued to defalcator.
- Last 3 months salary slips and a statement of the balance amount withheld.
- Documents substantiating the defalcated amount.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Glass Claims
Required Documents:
- Completed Claim Form.
- Incident report.
- Photographs depicting the damaged glass.
- Original repair bill / replacement bill.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Contractor's All Risks Claims
Required Documents:
- Completed Engineering Claim Form.
- Police Report (If involving Theft and Vandalism)
- Copy of letter of award.
- Bill of quantity.
- Repair / replacement quotation.
- Delivery order of item to site.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Burglary Claims
Required Documents:
- Completed Claim Form.
- Police report.
- Photographs showing the point of forcible entry & exit.
- Photographs showing the area where stolen/damaged items were kept.
- Repair bill for the break-in damages, where applicable.
- Historical purchase invoices of the stolen or damaged items.
- Copy of letter holding security company liable for the break-in and their reply, where applicable.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.
Money Claims
- Completed Claim Form.
- Police report.
- Photographs showing the damaged locked safes/drawers/receptacles where the money was kept.
- Copies of your accounting documentation to establish the exact amount of loss. This includes copies of receipts, payment vouchers, pay-in slips, cheque butts, bank statements etc.
- Repair bill for the break-in damages, where applicable.
- Copy of letter holding security company liable for the break-in and their reply, where applicable.
- All other information and documentary evidence as we / appointed adjusters may require other than the above.