Make a Claim
Choose the category you want to make a claim.
Claims FAQ
Here is a list of Frequently Asked Questions (FAQ) and answers which may be of use to you.
If I have two or more policies covering the same property, can I make a claim from each of the respective Insurer for the full amount of the loss?
Under the basic principle of contribution, each Insurer shall not be liable to pay or contribute more than its ratable proportion of such loss or damage.
What is an Excess?
Excess is the first amount of each and every loss or damage, which is to be borne by the Insured in the event of a claim.
Customer Service Centres
Call us
Our Commitments
SOMPO ESi - Own Damage Motor Claims
Approval Within 1 hour up to RM5,000
Motor Theft Claims
Approval Within 60 Working Days
Motor Windscreen Claims
Cashless Repair Within 2 Working Days
Personal Accident & Travel Claims
Approval Within 5 Working Days
Medical Claims
Approval Within 7 Working Days
Non-Motor Claims Below RM10,000
Approval Within 5 Working Days
Non-Motor Claims Below RM20,000
Approval Within 21 Working Days
Claims Payment
Within 7 Working Days