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Claims FAQ

Here is a list of Frequently Asked Questions (FAQ) and answers which may be of use to you.

If I have two or more policies covering the same property, can I make a claim from each of the respective Insurer for the full amount of the loss?

Under the basic principle of contribution, each Insurer shall not be liable to pay or contribute more than its ratable proportion of such loss or damage.

What is an Excess?

Excess is the first amount of each and every loss or damage, which is to be borne by the Insured in the event of a claim. 

Customer Service Centres

Find our nearest Customer Service Centres.

 

Locate Us

Call us

8.30 am - 5.00 pm (Monday to Friday)

Within Malaysia
1 800 88 9933

Overseas
+603 2170 7300

Our Commitments

SOMPO ESi - Own Damage Motor Claims

SOMPO ESi - Own Damage Motor Claims

Approval Within 1 hour up to RM5,000

Motor Theft Claims

Motor Theft Claims

Approval Within 60 Working Days

Motor Windscreen Claims

Motor Windscreen Claims

Cashless Repair Within 2 Working Days

Personal Accident & Travel Claims

Personal Accident & Travel Claims

Approval Within 5 Working Days

Medical Claims

Medical Claims

Approval Within 7 Working Days

Non-Motor Claims Below RM10,000

Non-Motor Claims Below RM10,000

Approval Within 5 Working Days

Non-Motor Claims Below RM20,000

Non-Motor Claims Below RM20,000

Approval Within 21 Working Days

Claims Payment

Claims Payment

Within 7 Working Days

Claims made easier.
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