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General Guidelines Claims Processes Document Checklist Forms and Downloads Locate Us Make a Claim

General Guidelines Claims Processes Document Checklist Forms and Downloads Locate Us Make a Claim

General Guidelines

Reimbursement claims to complete the Claim Form (Section 1 by the insured, Section 2 by the attending physician) and submit together with diagnostic results, itemized bills, original bills and original receipts.
Refer to the Document Checklist and download from the Forms and Downloads section below.
For Cashless claim inquiries, please call the contact number on your medical card.

Claims Processes

Hospital & Surgical Claim Process (Reimbursement)

Cashless Claims Process for Private Hospital Admission

Critical Illness Claim Process

Documents Checklist

In the event of claims, you are to give notification in writing within 30 days of a disability and to provide the policy number and the name of the insured / claimant.

Individual Hospitalization and Surgical

Documentation to be provided to expedite the claim process:

Claim Form.
Original bills and receipts.
Medical report.
Any other relevant documents.

Group Hospitalization and Surgical

Documentation to be provided to expedite the claim process:

Claim Form.
Original bills and receipts.
Medical report.
Any other relevant documents.

Living Care

Documentation to be provided to expedite the claim process:

Forms and Downloads

File Name

Download

Hospitalisation and Surgical Claim Form

Living Care Critical Illness Claim Form

Medical Attendant's Report on Critical Illness (Alzheimer's Disease / Severe Dementia)

Medical Attendant's Report on Critical Illness (Aorta Surgery / Heart Valve Replacement)

Medical Attendant's Report on Critical Illness (Benign Brain Tumour / Brain Surgery)

Medical Attendant's Report on Critical Illness (Blindness / Deafness / Loss of Speech)

Medical Attendant's Report on Critical Illness (Angioplasty and Other Invasive Treatments for Coronary Artery Disease / Coronary

Medical Attendant's Report on Critical Illness (Cancer)

Medical Attendant's Report on Critical Illness (Cardiomyopathy)

Medical Attendant's Report on Critical Illness (Chronic Aplastic Anaemia)

Medical Attendant's Report on Critical Illness (Coma)

Medical Attendant's Report on Critical Illness (Fulminant Viral Hepatitis)

Medical Attendant's Report on Critical Illness (HIV Infection Due to Blood Transfusion / Full-Blown AIDS)

Medical Attendant's Report on Critical Illness (Kidney Failure)

Medical Attendant's Report on Critical Illness (End-Stage Liver Failure)

Medical Attendant's Report on Critical Illness (End-Stage Lung Disease)

Medical Attendant's Report on Critical Illness (Major Head Trauma)

Medical Attendant's Report on Critical Illness (Medullary Cystic Disease)

Medical Attendant's Report on Critical Illness (Major Organ / Bone Marrow Transplant)

Medical Attendant's Report on Critical Illness (Bacterial Meningitis / Encephalitis)

Medical Attendant's Report on Critical Illness (Motor Neuron Disease)

Medical Attendant's Report on Critical Illness (Multiple Sclerosis)

Medical Attendant's Report on Critical Illness (Muscular Dystrophy)

Medical Attendant's Report on Critical Illness (Paralysis of Limbs)

Medical Attendant's Report on Critical Illness (Parkinson's Disease)

Medical Attendant's Report on Critical Illness (Primary Pulmonary Arterial Hypertension)

Medical Attendant's Report on Critical Illness (Stroke)

Medical Attendant's Report on Critical Illness (Systemic Lupus Erythematous (SLE) with Lupus Nephritis)

Medical Attendant's Report on Critical Illness (Third Degree Burns)

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