General Guidelines
  1. Report to the scheduled carrier, hotel etc within 24 hours of discovery for the loss or damage caused by them.
  2. Lodge police report within 24 hours for loss or damage caused by theft.
  3. Refer to the Document Checklist and download from the Forms and Downloads section below.
  4. Submit full claim documentation to us as soon as possible.

Document Checklist

Required Documents:

  • Duly completed and signed Travel Claim Form.
  • Airlines Ticket / Flight Itinerary.
  • Medical report from the attending Medical Practitioner.
  • Police Report.
  • Death Certificate (if applicable).
  • Postmortem Report (if applicable).

Required Documents:

  • Duly completed and signed Travel Claim Form.
  • Airlines Ticket / Flight Itinerary.
  • Delayed Baggage report issued by the carrier.

Required Documents:

  • Duly completed and signed Travel Claim Form.
  • Airlines Ticket / Flight Itinerary.
  • Medical report from the attending Medical Practitioner.
  • Original medical invoices and receipts for all amount claimed (itemised).
  • Original receipts for additional expenses claimed for additional travel and accommodation.
  • Original receipts for additional expenses claimed for cost of burial or cremation or transporting of mortal remains.

If the loss is related to COVID-19

  • Proof of full COVID-19 vaccination.
  • Copy of the RTK-Ag / PCR test result.

Required Documents:

  • Duly completed and signed Travel Claim Form.
  • Airlines Ticket / Flight Itinerary.
  • A written confirmation from the attending Medical Practitioner that it is necessary to return home.
  • Medical report, Death Certificate, proof of relation etc. as the case may be.
  • If due to hijacking or natural disaster, written confirmation from tour operator concerned confirming the incident.
  • Boarding pass to confirm the actual date of arrival back to Malaysia/country of origin.

If the loss is related to COVID-19

  • Proof of full COVID-19 vaccination.
  • RTK-AG / PCR test result.  

Required Documents:

  • Duly completed and signed Travel Claim Form.
  • Airlines Ticket / Flight Itinerary.
  • Provide description of items (brand/model), year and price of purchase.
  • Police report detailing the circumstances and list of items stolen.
  • Property Irregularity Report from Airline or Damaged Report issued by carrier, hotel manager, stated details of loss or damage.
  • Photographs showing the damaged baggage (extent of damage and brand).

Required Documents:

  • Duly completed and signed Travel Claim Form.
  • Airlines Ticket / Flight Itinerary.
  • Medical report, Death Certificate, proof of relation etc. as the case may be.
  • Copy of medical bills.
  • Original receipts for payment of the tour. 
  • Tour operator’s booking and cancellation/refund invoices, terms & conditions.

If the loss is related to COVID-19

  • Proof of full COVID-19 vaccination.
  • Copy of the RTK-AG / PCR test result.  

Required Documents:

  • Duly completed and signed Travel Claim Form.
  • Airlines Ticket / Flight Itinerary.
  • Boarding Pass.

Required Documents:

  • Duly completed and signed Travel Claim Form.
  • Airlines Ticket / Flight Itinerary.
  • Police report detailing the circumstances and list of items stolen. 
  • Original receipts for additional costs incurred in replacing lost travel documents.

For other types of claims, please click here  for the SOMPO TravelSafe Other Claims Checklist.

Documents

File Name
Download
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