SOMPO Reach portal is SOMPO's AI-powered customer portal that allows you to view policy information, track claims, submit enquiries, request policy documents, and access self-service features anytime, anywhere. It also includes the LISA AI Chatbot for 24/7 assistance.  

Register via SOMPO Reach at https://reach.berjayasompo.com.my. Existing MySOMPO users can log in using the same mobile number and password under the Unified Access Experience.  

Click Forgot Password and follow the instructions to reset your password via OTP to your mobile number or email address. Your new password will be applicable to both MySOMPO app and SOMPO Reach portal. 

eKYC verification helps protect your personal information and is required to access policy and claims information on SOMPO Reach. Customers without eKYC verification may only access limited portal features. 

eKYC verification can only be completed via the MySOMPO app using the same identification document used during registration:

• Malaysian Citizens: MyKad (NRIC)
• Non-Malaysian Customers: Passport

You may retry eKYC verification up to maximum of three (3) times. For any issues encountered, kindly contact our Customer Service for assistance. 

You may update your email address and mailing address through the SOMPO Reach portal. Changes to your mobile number, name, or identification number are currently not supported. To update these details, please delete your profile via the MySOMPO app and register again using the updated information.

Yes. eKYC-verified users can:

• View policies issued within the past two (2) years.
• Request Policy Schedules and Renewal Notices.
• Receive requested documents via email within approximately 30 minutes.

Yes. eKYC-verified users can submit claims, track claim status, and upload outstanding claim documents through SOMPO Reach portal.

LISA AI Chatbot is an AI-powered virtual assistant that provides 24/7 support for insurance-related enquiries. Live Chat with a Customer Service representative is also available during business hours.

All enquiries submitted through the Enquiry Form or LISA AI Chatbot can be viewed under My Cases, where supporting documents may also be uploaded.

You can continue to access and enjoy the other features available on SOMPO Reach. For restricted functions, including policy viewing and claim status enquiries, our Customer Service team remains available through our other support channels to assist you.