Dear Valued Customer,

If you or your family were affected by travel disruptions due to the recent volcanic ash caused by a series of eruptions in Indonesia, kindly contact the following phone numbers from 8.30 am - 5.00 pm Malaysia time (Monday to Friday) for further assistance:

Alternatively you may also email customer@bsompo.com.my with the following documents to initiate the claims process:

• Airline confirmation of cancellation / delay
• Boarding pass / flight itinerary
• Rebooking confirmation (if applicable)
• Policy number (if available)

Your safety is our priority and we remain committed to assist you through this period.