Unlike traditional invoices, e-Invoice must be submitted to IRBM for validation.

In accordance with IRBM guidelines, the e-Invoice will be issued to the policyholder.

Insurance companies have been granted approval by IRBM to issue validated e-Invoices with QR codes to policyholders starting from 1 July 2025.

Your e-Invoice will be sent to the email address you have provided to us during your policy application or update.

For Malaysians:

• Name (as per NRIC)
• Tax Identification Number (‘TIN, with the prefix of 'IG’)
• NRIC Number
• Contact Number
• Email Address
• Mailing / Correspondence Address
   

For Non Malaysians:

• Name (as per passport)
• Tax Identification Number (‘TIN, with the prefix of 'IG'), if applicable
• Passport Number
• Contact Number
• Email Address
• Mailing / Correspondence Address
   

For Corporate Owners:

• Company Name (as per SSM)
• Tax Identification Number (‘TIN)
• New Business Registration Number (BRN)
• Sales and Service Tax (SST), where applicable
• Company Contact Number
• Company Email Address
• Company Address
   

For Sole Proprietorship:

• Name (as per in MyTax profile https://mytax.hasil.gov.my/)
• Tax Identification Number (‘TIN, as per in MyTax profile https://mytax.hasil.gov.my/)
• NRIC Number or New Business Registration Number (as per in MyTax profile https://mytax.hasil.gov.my/)
• Sales and Service Tax (SST), where applicable
• Contact Number
• Email Address
• Mailing / Company Address

You may contact us via:

Customer Service Hotline from 8:30am to 5:00pm (Monday to Friday; excluding Public Holidays)

• 1-800-88-9933 (Within Malaysia)
• +603-2170-7300 (Overseas)
• E-mail at customer@bsompo.com.my
• Facebook Messenger @berjayasompoinsurance
• Fill up Contact Us form on our website

In Malaysia, both individuals and entities who are registered taxpayers with the Inland Revenue Board of Malaysia (IRBM) are assigned with a Tax Identification Number (TIN) known as “Nombor Pengenalan Cukai”.

TIN will be issued to all Malaysian citizens who attained the age of 18 years old and above.
Source: IRBM

You may check your TIN through the following channels:

• Online via MyTax Portal (e-Daftar Menu) here
• Contact IRBM here
• Visit the nearest IRBM office

Effective 11 October 2019, the Companies Commission of Malaysia (SSM) adopted a new 12-digit registration number format for all companies, businesses, and Limited Liability Partnerships (LLPs).

To receive a validated e-Invoice, all SSM-registered businesses must provide their updated 12-digit registration number as required by IRBM.

e-Invoices may still be issued if the policyholder does not directly provide their TIN, as the insurer can retrieve it using IRBM’s TIN Search API. However, in certain cases, the TIN may not be found. To avoid delays or rejection of the e-Invoice, policyholders are strongly encouraged to provide their correct TIN.

TIN search failures are governed by IRBM’s system. Common scenarios include:

• Multiple TINs registered under the same taxpayer.
• Taxpayers use an ID type not recognized or registered with IRBM, such as:
  • Police ID
  • Army ID
  • Old SSM Number
• Mismatch of ID number/ ID type between BSIB’s record and MyTax profile – for example, a sole proprietor’s BSIB record uses a Business Registration Number, while his/ her MyTax profile is registered under NRIC.

If the information provided is incomplete or incorrect, the validation from IRBM will be fail and rejected, and the e-Invoice will not be issued to the policyholder.

Once an e-Invoice has been validated by IRBM, it cannot be revised or edited. Any changes would require cancellation of the original transaction and reissuance of a new one with the correct details.