You must indicate in the claim form or inform us when you first take out a policy. You are required to provide your bank account information in writing or fill it up when you make your claim. The claim form is the document to be submitted with other necessary supporting documents when you make a claim.

If you have informed us of your intention to use e-payment when you first purchased a policy, you must remember to update or inform us if there are any changes to your bank account details.