Accidents can be overwhelming, but knowing the right steps to take can make all the difference in ensuring your safety and a smooth claims process. Follow these essential tips to handle the situation effectively:

Prioritise Safety

• Ensure everyone involved is safe, and if possible, move to a secure location to avoid further accidents.
• Turn on your hazard lights and use a warning triangle to alert other drivers.

Exchange Information

• Record the details of the other parties involved, including their name, contact number, vehicle registration, and insurance provider.
• Take photographs of the accident scene, vehicle damages, and any injuries for evidence.

Avoid Unauthorised 3rd Party Tow Truck

• Do not engage with unauthorised 3rd party tow truck. These operators may charge excessive fees or bring your vehicle to unauthorised workshops.
• Only use authorised towing services provided and authorised by Berjaya Sompo Insurance.

Contact Berjaya Sompo Insurance for Assistance

• Request for towing services immediately via the MySOMPO app. Towing and roadside assistance are available 24/7 for your convenience.

• Use the app to:
  • request for towing services or roadside assistance;
  • locate the nearest panel workshops for repairs;
  • begin the claims process quickly and efficiently.

File a Police Report

• Lodge a police report within 24 hours of the accident, as it is required for insurance claims in Malaysia.

Submit Your Insurance Claim

• Provide the necessary documents. including the police report, photographs, and claim form to Berjaya Sompo Insurance through the MySOMPO app or at any of our branches.

By following these steps, you can ensure a safer, smoother experience after an accident. Remember, Berjaya Sompo Insurance is here to provide peace of mind and support you need it most.

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